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Home and Contents Claim Form

The Claim Process

Submit Your Claim

Answer the questions in this form to provide details of your claim, and we’ll contact you within 4 business days. Call the police immediately if the loss or damage was caused by burglary, home invasion, theft, vandalism, or malicious damage. Keep any damaged items in case we need to inspect them.
What happens next?
We’ll contact you within 4 business days to confirm your claim and case number, and whether a claims assessor will be making an inspection of the loss or damage. We may also request further information or documents.

If a Claims Assessor is required
The Claims Assessor will contact you and arrange to visit you at a convenient time. Before the Claims Assessor arrives, please ensure that you have all the relevant information available to support your claim - for example, your original invoice, the operating manuals for any equipment stolen, the reference number for any police report.
If a Claims Assessor is not required
We will contact you to progress your claim.
If you have any questions completing this form or about your claim please contact us on (24 hours a day, 7 days a week).

If you have a complaint

We always strive to provide our customers with the best possible service. If you do have a complaint, we will do our best to resolve it for you quickly and fairly.

Step 1. Contact us
We ask that you contact one of our trained Consultants on:

Telephone: for Policy enquiries
Telephone: for Claims enquiries

Step 2. We’ll escalate your complaint
If the Consultant is unable to resolve the matter they will refer it to their Team Leader or Manager.
The Team Leader or Manager will acknowledge your complaint within two business days and try to resolve your complaint within 15 business days. However, if we consider that further information, assessment, or investigation of the complaint is required, we will agree to reasonable alternative timeframes with you.

Next steps
If you are still not satisfied with the outcome, you may refer the dispute to our Internal Dispute Resolution Officer, who will review the matter.
The contact details are:

Internal Dispute Resolution Officer, General Insurance


You will be provided with a response to your dispute within 15 business days. In cases where further information, assessment, or investigation is required we will agree to reasonable alternative timeframes.

Further assistance
If you are not satisfied with the decision made or we cannot otherwise reach an agreement, you can refer your matter to the Australian Financial Complaints Authority (AFCA) who provide a free independent dispute resolution service for consumers who have a general insurance dispute. Additionally, if we are unable to resolve your complaint or dispute to your satisfaction within 45 calendar days, we will inform you of the reasons for the delay and that you may take your complaint or dispute to AFCA.You may lodge a complaint with the AFCA:Online:
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
Home and Contents Claim Form

Your Details

Please complete your name, address, contact and insurance details below.


Your Details

Please provide at least one phone number *
If you would like a claim submission confirmation SMS, please provide a mobile number

Insurance policy details

Is the person, business or entity that paid the premium for this insurance registered for GST? *
Home and Contents Claim Form

Claims Summary

When did the loss or damage occur? If you're not sure, please approximate.

When was the loss or damage discovered?

What Happened?

Home and Contents Claim Form

Claim Type

Claim Type

Is the home, property or any item in this claim on hire purchase, mortgage etc? *
Are you (one or more policyholders) the sole owner of the property or any item in this claim? *
You may be asked to provide details in the Claim Specifics section
Have you arranged replacement of the glass? *
If possible, please upload a copy of your glazier's invoice. You will be guided through steps to complete this after submission of this form.
Was the person that was injured or the owner of the property damaged:
In your service?
In the service of a contractor?
In the service of a sub-contractor?
None of the Above?
Has a claim been made against you?
Home and Contents Claim Form

Claim Specifics

Are you claiming loss or damage to:

The property itself (building)? *
As best you can, please give details of your claim for loss or damage to the property/building below.


Contents and/or personal valuables? *
Home and Contents Claim Form

Insurance History

Insurance History

Do you hold any other insurance under which a claim for this loss, damage or legal liability can be made? *
Have you made a claim for loss or damage to any of your properties (buildings), contents and/or personal valuables within the last 5 years? *
Has any insurance company ever refused to pay a claim you've made under any building or contents policy? *
In the last 5 years, have you or any member of your family had insurance refused or cancelled or a renewal not offered? *
In the last 5 years, have you or any member of your family been convicted of a criminal offence? *
Home and Contents Claim Form


Your bank account details


I/We:declare that all information I/we have given, including account details if provided, is true and correct acknowledge that the Insurer will not be held liable at law, in equity, by statute or otherwise for any account details recorded incorrectlyunderstand that until the information I/we have provided is considered by the Insurer, my claim has not been admittedwill continue to assist the Insurer in any way to reach a decision to accept or decline this claimhave read, understand and agree to the acknowledgements and consents relating to the protection of my/our privacy.


When you're ready, click the button below to submit your claim.
BankSA – a Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and ACL 233714